Support

Need help? We're here for you.

Contact Us

Have a question, issue, or feedback? Reach out and we'll get back to you.

support@dezipher.app

We typically respond within 24 hours.

Frequently Asked Questions

How do I delete my account?

Open the app, go to Profile, scroll to the bottom, and tap "Delete Account." This permanently removes your account and all associated data including saved looks, preferences, and search history. This action cannot be undone.

How do I cancel my subscription?

Go to your iPhone's Settings, tap your Apple ID at the top, tap Subscriptions, find Dezipher Pro, and tap Cancel Subscription. You can also tap "Manage Subscription" in the app's Profile screen, which takes you directly to Apple's subscription settings.

How does visual search work?

Tap the camera icon on the Home screen, take a photo or upload an image of any fashion item, and our AI analyzes the style to find inspired alternatives in our catalog. Images are processed in real-time and are never stored on our servers.

Why are prices different from the retailer's website?

Product prices are sourced from third-party retailers and may change at any time. The price shown in Dezipher reflects the most recent data available, but the final price is always determined by the retailer at the time of purchase.

Is Dezipher affiliated with the luxury brands shown?

No. Dezipher is an independent product discovery app. We are NOT affiliated with, endorsed by, sponsored by, or connected to any luxury brand, designer, or manufacturer. Brand names are used solely for identification and style comparison purposes under nominative fair use.

How does Dezipher make money?

Dezipher earns commissions through affiliate programs (Amazon Associates and Awin) when you purchase products through our links. This is at no additional cost to you. Affiliate relationships do not influence which products are shown or how they are ranked.

Does Dezipher sell counterfeit or replica products?

No. Dezipher is a discovery platform, not a retailer. We do not manufacture, sell, or distribute any products. All items in the App are legally sold by established retailers like Amazon. We never link to counterfeit, replica, or unauthorized goods. The alternatives we feature are independently produced products with similar style — not copies of any brand.

I'm a brand owner. How do I report an issue?

We take brand owner concerns seriously. If you believe your brand is being referenced inaccurately or have any other IP concern, please email legal@dezipher.app with the specific content at issue and your preferred resolution. We review all inquiries and respond within 5 business days. See our Terms of Service (Section 13) for full details on our brand complaint process.